Refund Policy
At Holy Basil Ayurveda Products Pvt. Ltd., we strive to provide our customers with the highest quality Ayurvedic products. If you are not satisfied with your purchase, we offer a straightforward refund process outlined below.
1. Return Eligibility
- Products must be returned in their original, unopened condition within 15 days of receipt.
- For health and safety reasons, we cannot accept returns of opened or used products.
- Please include your receipt or proof of purchase with the returned item.
2. Process for Returns
- To initiate a return, contact our customer service team at [Contact Email/Phone] to request a return authorization.
- Once your return is approved, you will be provided with the return shipping address.
- Shipping costs for returns are the responsibility of the customer and are non-refundable.
3. Refund Timeline
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 4-5 business days.
- Please note that the time it takes for your refund to reflect in your account may vary depending on your payment provider.
- Refunds for any shipping charges are not included.
4. Non-Refundable Items
- Opened, used, or damaged products.
- Products that are returned without prior authorization.
For any further questions regarding our refund policy, feel free to contact us at:
Holy Basil Ayurveda Products Pvt. Ltd.
[Contact Information]
